Refund policy

Returns and Refund Policy

We do not accept returns, exchanges, or cancellations except in cases where there is a defect (non-conformity with the contract) in the type or quality of the purchased product. Please understand this in advance.

If there is a defect (non-conformity with the contract) in the type or quality of the product, please submit the following information via the inquiry form within 24 hours of receiving the product, along with a photo of the item.

• Condition of the product (Please also enter the number of affected items if there is a quality issue.)
  *Please keep the product in its current state as much as possible. (If storage is not possible, please indicate this in the inquiry form.)

Please ensure that you can receive emails from the following domain: tokushimashiitakefarm@gmail.com.
Due to spam filtering measures, emails may not be delivered properly because of domain restrictions.

• Depending on your email service, email software, or antivirus software, emails may be recognized as spam and not delivered correctly.
  (This is especially true for users of free email services like Hotmail.)

If this happens, please check your spam folder or adjust your email service or software settings.

Please note that we cannot accept defective products under the following conditions:

• Items that have been received more than 24 hours ago
• If the orderer and the delivery recipient are different, except in cases of defective products